- Privacy Notice
This Privacy Notice governs the manner in which Strange Farm Limited collects, uses, maintains and discloses Personal Data. STRANGE FARM LIMITED t/a Baker Rhodes is a company registered in England (company no. 07175685) and with its registered address at Grange Farm, Grange Road, Felmingham, Norfolk, England, NR28 0LT (“Baker Rhodes”).
By “Personal Data” we refer to information collected or held by Baker Rhodes, that identifies and relates to you as an individual.
Baker Rhodes understands the importance of protecting the Personal Data you provide to us. This Privacy Notice sets out what Personal Data we hold, the appropriate safeguards we put in place to protect your information and the rights available to you in relation to this information.
Baker Rhodes is the data controller (‘data controller’ having the meaning set out in the General Data Protection Regulation (EU 2016/679) from May 25 2018) in respect of any Personal Data you may provide to us or any Personal Data provided to us by a third party in the course of our business operations.
INFORMATION WE COLLECT AND USE
When you purchase our products
When you buy goods from our online store we will require certain personal information to enable us to process your order. This will include:
- your name;
- email address;
- telephone number;
- home address (if this is your intended delivery address); and
- any additional information we need to identify what services you will require from us or special instructions you provide regarding delivery.
We collect transactional information informing us of the services you have purchased from Baker Rhodes and we will also need to collect payment and invoice information to collect fees for our products and services.
We may collect additional information you volunteer to us when calling our support staff regarding any elements of our service. We will only retain the personal information pertinent to delivering your services.
We require of all this information to process the contract you have us asked to perform for.
When you express an interest in our services
You are not under any obligation to provide us with your Personal Information for marketing purposes but if you choose to receive our promotional information, we will use your name, email address and postal address to contact.
Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them. You can withdraw your consent to process Personal Information at any time by emailing email@example.com.
All of our marketing communications will always contain clear instructions on how to unsubscribe from future communications.
When you use our website
We may also collect technical information about you when you visit the Website. This information may include the IP address used to connect your computer to the Internet, your browser type, time zone setting, operating system and platform, browser plug-in types and version, the full URL clickstream to, through and from the Website, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.
This information is stored and used for aggregated and statistical reporting. The collected information is used to provide an overview of how people are accessing and using the Website.
When you phone us
When you phone us, we may also handle your personal information (your name, contact details and the other details you provide to us during the call) in order to service your enquiry or provide the customer services you have asked us to perform.
If you fail to provide us with Personal Information
You always reserve the right to withhold your personal information, but this may affect how we provide our services
Where we need to collect Personal Information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
What we don’t collect
Card payment details taken via the Website are processed and managed via the Worldpay system. More details can be found at https://www.worldpay.com/uk
LAWFUL BASIS OF PROCESSING
We will only process your information for as long as we have a relevant legal basis to do so. This is usually in order to provide you with the services you have requested from Baker Rhodes and unless stated, all of the above processing is conducted under the legal basis of performance of a contract.
PROTECTING YOUR INFORMATION
We take our security obligations very seriously and constantly monitor for breaches and potential weaknesses.
Baker Rhodes is committed to ensuring that data is stored, archived or disposed of in a safe and secure manner. We have procedures in place to try and prevent any unauthorised access or disclosures and to safeguard and keep secure the information that we collect.
We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities.
However, you should be aware that providing information over the internet can never be guaranteed as being completely safe and if you choose to send such information to us via the internet, you do so at your own risk.
Transfer of data outside of the EU
We shall not transfer any Personal Information to any country outside of the European Union unless we ensure that such Personal Information is subject to an adequate level of protection and appropriate legal safeguards in accordance with Data Protection Legislation. If you wish to access your Personal Information, we will inform you of the transfers we make (if any) and the legal safeguards we have employed to ensure the ongoing security and protection of your data.
SHARING YOUR INFORMATION WITH OTHERS
If and when we share your data, we always do so under a legal obligation or a written agreement governing how your data must be protected.
- we may use carefully selected sub-processors to help us collect, store or manage your information. This will always be managed under the terms of a written data processing agreement;
- analytics and search engine providers that assist us in the improvement and optimisation of the Website; and
- if Baker Rhodes is acquired by a third party, in which case Personal Information held by it about its customers will be one of the transferred assets. We process your Personal Information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your Personal Information in this way, the relevant seller or buyer of our business may not be able to provide services to you.
RETAINING YOUR PERSONAL INFORMATION
We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal.
ACCESS TO YOUR PERSONAL DATA
You have rights in relation to any Personal Data that we hold about you. If you wish to access your Personal Data you may make a formal subject access request by contacting Baker Rhodes.
The information you request must relate to you or another person that you have authority to act on their behalf. COMPANY will require a confirmation of your ID prior to providing any information about the data we hold. If you are unable to provide sufficient information to prove your ID, Baker Rhodes reserves the right to refuse your request for access to Personal Data. The rights you have in relation to the Personal Data we hold regarding you are:
- the right to rectify any inaccuracies in the information we hold;
- the right to erasure of information in specific circumstances;
- the right to request transfer of your information to another controller; and
- the right to object to processing in certain circumstances.
If you have provided us with consent to process your information, you always reserve the right to withdraw this consent via the method detailed in the paragraph below. We are committed to ensuring that your wishes are respected and upon notification that you wish to withdraw your consent, Baker Rhodes will immediately cease processing the information in question.
Please send your request to Baker Rhodes by emailing firstname.lastname@example.org . We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to issue a complaint directly with the Information Commissioners Office, the data protection supervisory authority for England and Wales (https://ico.org.uk/concerns/).
Changes to this Privacy Notice
We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use and safeguard your Personal Information.
Please check this notice from time to time to ensure you are aware of any updates we may have made to our Personal Information handling practices. The date of the changes will be listed in the ‘Last updated’ section below. We will endeavour to notify all of our current clients of any updates to this notice via email and we will post the relevant announcement on our website homepage.
We recommend that you print a copy of this page for your reference.
Please contact us at email@example.com if you have any questions, comments or requests regarding this Privacy Notice.
Last updated May 2018